Submit a Troubleshooting Ticket

If you have read through the full documentation and tried all of the proposed solutions, and are still having issues, then it is time to contact your local dealer and request further help.

Please complete this form to provide all relevant information for EBMX to assist with troubleshooting.

Dealer Information

Click or drag files to this area to upload. You can upload up to 3 files.

Please give a full description of your bike build:

Issue Description:

Click or drag files to this area to upload. You can upload up to 10 files.
By submitting this form you are requesting aftermarket support from EBMX. Upon review of your form it is likely that you will need to pay for a remote tuning session ($125 USD) for troubleshooting.

Before the remote session can be booked in. You will need to have an Android device (apple will not allow remote control on their devices) and you will need to download two apps: “Team Viewer Quick Support” and “Bacdoor 2.0”.

If following the remote support session the problem is determined to be a defect from the manufacture or dealer of the power kit components you will be refunded the charge for the remote assistance session.

Please acknowledge that you understand the terms of the support that is being offered and confirm that all information you have provided is correct to the best of your knowledge.