Any parts that are stocked by EBMX may be returned within 14 days from the date of purchase, only in their original undamaged packaging with a copy of the receipt.
Returns will incur a 20% re-stocking fee. If your items were sent free freight, the original cost of freight will be deducted out of your refund balance.
All parts that are not stocked by EBMX have been specially ordered in for you and cannot be returned. This is for orders placed where Qty=0 and your parts are on back-order.
All returns must be authorised by EBMX before they are sent back. Contact us by either email or phone call to confirm if it is eligible for refund/exchange. Electrical items are not refundable.
Contact us via email: sales@ebmx.com.au or phone during business hours 1300 003 269.
All items must be in original packaging (including tags/labels) and undamaged. They will be inspected on arrival and if any damage/wear/stain/mark has occurred the refund will be void and the item returned to you.
You will be responsible for the cost of freight to return the item.
If the item is faulty, contact us immediately in regards to warranty as it differs from brand to brand. We will need detailed pictures and information to pass on to our brand suppliers.