Technical Support

Technical Support

Register your Power Kit, Battery and/or Bike using our Warranty Form. If  you do not register your product your warranty will not apply. 

Some brief instructions and advice for when you first receive your battery

  • Please fully charge your battery before installing into your bike. 
  • Please review the Charger Manual.
  • Please install the battery clip that will come with your package and carefully place the new battery into the frame. It will fit, but it will be a tight squeeze. You do not need to force it. 
  • If you have purchased a 72v battery – only use this battery with the ASI Controller, it is not compatible with the Stock SurRon Controller. 
  • Please review the Battery Function Diagram

Power Kit Troubleshooting

Please note that EBMX strongly advise that power kits are installed by professionals at approved EBMX dealer. If you choose to install a power kit by yourself, you are fully acknowledging the risks you take (to yourself and the power kit/bike).  Failing to install a power kit correctly or preforming modifications to your bike yourself could result in damage to your power kit/bike or to yourself. EBMX and our dealer network take no responsibility for issues arising from self-installation of power kits. 

Please pay attention to three important matters.

 

  1. Water – Do not use high pressure water guns on the bike near the controller and battery. Be extra diligent around water. Water causes 99% of issues. If you do get the bike wet, and it won’t turn on, put it in the sun for 24 hours before you file a technical troubleshooting request. Do not use compressed air to dry out your bike. This will only complicate matters further, and potentially push the water further into the connectors.
  2. Do not hold wide open throttle on a high power map for extended periods of time. You could cause damage to the motor.
  3. If you have a problem with your bike, please consult the troubleshooting guides. If after consideration of consideration of troubleshooting instructions you still have an issue, follow the contact us instructions. 

 

If issues arise with the self-installation of your power kit, you will be required to fully read this document and contact the EBMX dealer where you purchased your kit with the requested information provided on the inspection sheet at the end of this document. You will be charged a tech support fee of $125 USD and once paid, you will be contacted to arrange a suitable time for troubleshooting help.  Please note that if the issue with your bike turns out to be a manufacture error or issue, you will be fully refunded your payment.

To ensure you have the safest and best riding experience when riding around wet areas, please ensure you follow the instructions below:

 

1.      Ensure your motor controller is mounted such that the control connection plugs are at the top of the controller.

 

2.      Use dielectric grease for each of your electrical connectors, especially the ones going into the motor controller. Dielectric grease is meant to be used to help keep out water, dirt and contaminates, it is not to be used to fill up connectors entirely. Please watch some YouTube videos on the proper way to use dielectric great on electrical connectors if you have any questions.

 

3.      Ensure the brake sensor plugs are disconnected from the bike harness. This can be done by cutting them at the brake levers, or just opening the ignition/USB charger cover and disconnecting the two plugs. Once an aftermarket controller is installed, these brake lever sensors will not work, however if water gets into the system and they are still connected, they are able to short circuit with other pins and cause unintended acceleration and other issues.

 

 

4.      Avoid riding in water wherever possible and do not use a hose or pressure washer anywhere near the motor controller when washing the bike.

EBMX App Troubleshooting Guide

The EBMX App has been created to assist EBMX customers with custom tuning and troubleshooting their controllers.  The adjustments in the app are made using slide bars to adjust values and these values are set within pre-determined safe limits for each setting.

Using the EBMX app you will be able perform the following actions:

  • Swap between battery types and voltages (stock bypassed 60v, high power 60v and high power 72v)
  • Run a throttle calibration, giving you the ability to use non-OEM throttles
  • Run a motor calibration to ensure your rated motor RPM and hall sensor angles are correctly set to ensure optimum performance and less heat buildup in your motor.
  • Make adjustments to the performance and handling of your bike.
  • Enable a feature to assist with over current errors (mostly present in BAC4000 controllers).
  • Flash your controller with a base tune to clear any faults or issues that you may have and then essentially reformat your controller’s values.
  • View the monitoring page to see motor temp, controller temp, battery voltage and any errors currently being displayed on your bike

EBMX Shock Spring Sizing Chart

This table is to be used for determining the correct spring rate for riders using the EBMX rear shock, linkage and triangle. There are two different configurations depending on if you are using the stock swing arm or the EBMX extended Swing arm.

When using the stock swing arm, EBMX shock, EBMX linkage and triangle the rear wheel travel is 205mm

When using the EBMX extended swing arm with EBMX shock, EBMX linkage and triangle the rear wheel travel is 220mm

Rider Weight Swing Arm Shock Linkage Triangle Suggested Spring Weight
65kg-75kg
Stock
EBMX
EBMX
EBMX
70nm
75kg-85kg
Stock
EBMX
EBMX
EBMX
80nm
85kg-95kg
Stock
EBMX
EBMX
EBMX
90nm
Over 95kg
Stock
EBMX
EBMX
EBMX
100nm
65kg-75kg
EBMX
EBMX
EBMX
EBMX
90nm
75kg-85kg
EBMX
EBMX
EBMX
EBMX
100nm
85kg-95kg
EBMX
EBMX
EBMX
EBMX
115nm
Over 95kg
EBMX
EBMX
EBMX
EBMX
115nm

** Spring weight suggestions above are based on trail riding not extreme riding or jumping. If you plan to ride trails with large drops or do large jumps, please up size by 1 or 2 spring weights.