We accept returns up to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
Please note, with e-Bikes and e-Motos once you have ridden them they are not in the same state as you received them, so you cannot receive a full refund unless the product is not fit for purpose.
In the event that your order arrives damaged in any way, please email us as soon as possible at odin@ebmx.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.